CopyPrint Guide

What is CopyPrint?

CopyPrint is the integrated photocopying and printing service using the JCU student ID card available at the Townsville and Cairns campuses.

Please ensure that you have your student card with you at all times. You will need your student card to add credit, to print and photocopy.

How do I pay for CopyPrint?

You can add funds to your account and use these funds to pay any photocopying and printing charges. Your funds are listed as a credit on your account and credit is deducted as you use the service. Funds can be added:

Online by credit card through StudentsOnline. Log into Students Online, click on Credit Card Payments for CopyPrint/NetAccess under the Student Information side bar. The minimum transaction is $20.00
Cash/EFTPOS payments can be made at Lending Services in the Library (Townsville & Cairns). The minimum payment is $5.00

Unused balance will automatically be carried forward from year-to-year of study; however no refunds will be given for unused funds, even at the end of your study.

Each student is responsible for ensuring they only pay funds into their account which they reasonably expect to use during the course of their studies at JCU.

Any unused funds can be used for photocopying after leaving the University.

Students on leave of absence are unable to add funds to their CopyPrint or NetAccess accounts.

How long will it take for payments to be available for use?

Payments for CopyPrint will generally be available for use within 10 to 15 minutes of the completion of the transaction.

How does it work?

To print:

You can select Print from any application on a GATCF computer.
Simply choose the print queue required from the drop down options (see list of printers and related queues below)
The default printing choice is A4 black and white duplex printing i.e. printing on both sides of the A4 size page
Documents must be printed within 24 hours. After 24 hours all documents are deleted from your print queue
Swipe your JCU ID card at a card terminal attached to any multi function device (MFD) or printer and select 3 to PRINT
Your print job/s will be listed on the terminal screen

It is totally secure:

only you can print or delete your documents
you can release your documents at any print device linked to the selected print queue
If the printer/MFD is busy, just go to another printer of the same type and swipe your card
IMPORTANT: KEEP YOUR DOCUMENTS SECURE - LOG OFF THE CARD TERMINAL WHEN FINISHED PRINTING BY PRESSING THE “ENTER” BUTTON. The card terminals will automatically log out after 1 minute.
REMEMBER TO LOG OUT OF THE COMPUTER WORKSTATION WHEN YOU ARE FINISHED

To photocopy:

Swipe your card at any multifunction device (MFD). MFD’s provide for both photocopying and printing options; and black & white and colour options.

Select 1 for COPY

IMPORTANT: LOG OFF THE CARD TERMINAL WHEN FINISHED PRINTING BY PRESSING THE “ENTER” BUTTON. The card terminals will automatically log out after 1 minute.

How much does it cost?

CopyPrint costs are:

Black & White A4
- 10c per page single print
- 18c per duplex (double-sided) sheet
Black & White A3
- 20c per page single print
- 36c per duplex (double-sided) sheet
Colour A4:
- 65c single-sided print
- $1.17 duplex (double-sided) sheet
Colour A3:
- $1.30 single-sided print
- $2.34 duplex sheet

Note. Prices quoted include GST.

How do I see my account balance?

You can see your account balance and transaction record by clicking the CopyPrint Balance link available through StudentsOnline https://www.jcu.edu.au/studentsonline/computing/mfd/

Swipe your card through the card swipe terminal attached to the MFD
Press 1 for COPY

Your account balance will display

LOG OUT by pressing ENTER

HINTS: If your print job does not start after you release it you may not have enough funds in your account. If your job does not appear in the queue when you swipe your card you may have selected the wrong print queue for the device you are trying to release from.

Where can I use CopyPrint?

CopyPrint services are available at the following locations: Townsville / Cairns

Townsville:

Building18 Library

1st floor
- b&w MFD x2 – select student black multi
- colour/b&w MFD - select student colour multi (for colour documents) OR student black multi OR student touchscreen
2nd floor
- b&w MFD x2 – select student black multi

002 HX Annex Area: colour/b&w MFD – select student colour multi (for colour documents) OR student black multi

002 HX Annex Area: b&w MFD – select student black multi

10:001: b&w printer - select student black A4 only

04: 149 Behavioural Sciences: b&w printer - select student black A4 only

17:034/035 Maths: b&w printer - select student black A4 only

14:209 Engineering: b&w printer - select student black A4 only

15:003 Engineering: colour/b&w MFD - select student colour multi (for colour documents) OR student black multi

15:001 Engineering: b&w printer - select student black A4 only

34:106 TESAG: colour/b&w MFD - select student colour multi (for colour documents) OR student black multi

39:47 Medicine: colour/b&w MFD - select student colour multi (for colour documents) OR student black multi

41:007 Medicine: colour/b&w MFD - select student colour multi (for colour documents) OR student black multi

94:203 Tropical Veterinary Sciences: b&w printer - select student black A4 only

191:003 Rotary International House: b&w printer - select student black A4 only

251:024 Western Campus - b&w printer - select student black A4 only

256:204 Western Campus: b&w printer - select student black A4 only

258:008 Western Campus: b&w printer - select student black A4 only

267:002 Western Halls: b&w printer - select student black A4 only

281:009 George Roberts: b&w printer - select student black A4 only

Cairns

B1 Library

Ground floor
- b&w MFD – select student black multi OR student touchscreen
1st floor
- b&w MFD - select student black multi
- colour MFD - select student colour multi (for colour documents) OR student black multi
2nd floor
- b&w printer/copier - select student black multi
- b&w printer – select student black A4 only

B1:030: b&w printer/copier – select student black multi

A1:018A: b&w printer - select student black multi

A1:018B: colour/b&w printer/copier – select student colour multi (for colour documents) or student black multi

A4:008: b&w printer - select student black A4 only

A4:003: b&w printer - select student black A4 only

E1:014: colour/b&w printer/copier – select student colour multi (for colour documents) or student black multi

Can I print single-sided?

The default printing layout is duplex printing i.e. printing on both sides of the page. This will reduce student printing costs. Students can opt to print single-sided.

If you want to print single-sided

“click” on Properties in the print preferences screen, it will open at the Paper/Output tab

change the setting from duplex to single sided

Can I do colour printing from CopyPrint?

Yes. Colour printing is available from CopyPrint in selected locations across both campuses. See “Where can I use CopyPrint” above.

Instructions:

Select the student colour multi print queue from the list of printers (you may need to scroll to see the correct printer)

The default setting for the colour printer is single sided, A4, you need to go to Properties and change the settings for any other options

Check everything is OK before printing

Proceed to a colour capable MFD

Hint: only send the pages that you want to print in colour to the colour queue – b&w pages sent to the colour queue will be charged at colour prices.

Can I print A3 size from CopyPrint?

Yes. A3 black and white, and colour printing is available from MFDs (multifunction devices).

Instructions:

Set your document to A3 size through Page Setup in the program (Word, Adobe Acrobat, Excel, etc) you are using

Select the appropriate print queue (student black multi or student colour multi)

“Click” on Properties

Select other options if required

Do not select paper size as the printer automatically does this from your document settings

Press OK and “click” print

What is ‘student touchscreen’?

A touchscreen capable monitor is attached to a MFD on the ground floor of the Cairns Library and the first floor of the Townsville Library. This equipment is provided for students who have difficulty using the small card swipe terminals when printing by showing a larger image of the display screen.

To use:

Select student touchscreen as your printer option

At the touchscreen:

Touch or click the refresh button

Select your print job

Swipe your card to release the document

How do I release a print job?

Swipe your student card in the card terminal attached to the MFD (multi function device) or printer

Select a colour capable MFD if colour printing has been sent

If you have chosen a MFD you will be asked to press either 1 for COPY or 3 for PRINT

Press 3 for PRINT

Your print job/s will appear on the screen on the terminal. Your last print job will be on top if you have sent multiple print jobs

Use the down/up arrow to scroll down/up the list

Select the print job

Press F1 to print, INQ to inquire on the page count or DELETE to delete

HINT: If your print job does not appear when you swipe your card you may have selected the wrong queue for the printing device you are trying to release from.

IMPORTANT: KEEP YOUR DOCUMENTS SECURE - LOG OFF THE CARD TERMINAL WHEN FINISHED PRINTING BY PRESSING THE “ENTER” BUTTON.

Can I use CopyPrint from a MAC?

Yes. Mac printing is the same as PC printing.

Can I print to CopyPrint from my laptop?

Printing from laptops - Windows

Printing from laptops - Mac

How do I get or replace my JCU ID card?

JCU issues all enrolled students with a student identification (ID) card. Cards are issued at the Student Enquiry Centre on the Townsville and Cairns campuses. For more information about JCU ID cards including replacement cards go to Student Identification Cards at

http://www.jcu.edu.au/student/enrolment/JCUDEV_007130.html

Any questions or problems?

Contact CopyPrint for assistance.