Graduates Email FAQ
Who can get a JCU Graduates Email Address?
All graduates of JCU between 2001 and 2010 where provisioned with a JCU graduates email forwarding address which they are entitled to use forever.
How do I activate my JCU Graduates Email Address?
If you graduated from JCU between 2001 and 2010 you can activate your JCU Graduates Email Address by visiting GraduatesOnline, logging in using your old JCU username and password and nominating a forwarding email address using the form provided.
I completed my studies between 2001 and 2010 so why can't I login to GraduatesOnline?
Final confirmation of your graduation comes when your Application for Finalisation of Award has been formally approved by your Faculty Associate Dean or Faculty Registrar. Once approved you will receive a letter by post confirming that you are eligible to graduate, and your name will be entered into the JCU Graduates database. Once you have submitted your application it may take one to five weeks until your application is processed and your graduation is confirmed. Until this happens you won't have access to GraduatesOnline. So ensure that you have:
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Completed and submitted an Application for Finalisation of Award form (available here),
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Received a letter in the mail confirming your graduation.
What will my JCU Graduates Email Address be?
Your address will be of the format Firstname.Lastname@graduates.jcu.edu.au, ie, the same as your JCU email address except the domain name is "graduates.jcu.edu.au" instead of "jcu.edu.au".
How can I read mail sent to my JCU Graduates email address?
Your JCU Graduates Email Address is a forwarding address only. This means that any email sent to that address will be forwarded to the email address you specify. You must have another email account capable of receiving email in order to read mail sent to your JCU Graduates Email Address and have set up the mail forwarding service in Graduates Online for this to work.