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Wireless Setup – Apple OSX

Wireless is available in select areas on campus at JCU. The following guide will take you through the two quick steps required to get connected to the JCU Wireless network from an Apple OSX laptop:

  1. Configure your wireless LAN card for use on the Eduroam Wireless network.

  2. Connect to the Eduroam Wireless network.

Should you experience any problems while following the above steps, check the Support web page for information on what additional assistance is available.

Configure your Wireless Card

To establish a connection to Eduroam Wireless from a Mac OSX computer follow the steps below:

Click on the Apple Menu on the top left of the toolbar and select the System Preferences option

Choose Network from the Internet & Network icons.

If you have an Apple Airport card installed in your computer you should see AirPort from the list of options on the left. Click on the icon to select the AirPort configuration window.

Make sure Airport Power is on, if it is not then click on the button called "Turn AirPort On" to enable to card.

Make sure there is a tick in the box called "Show AirPort status in menu bar" as this will allow you to easily monitor your AirPort card status and connection in the future.

Click Apply and close the window.

OSX 10.4 Setup

From the Airport option on your menu bar choose Open Internet Connect. Click on the File menu and choose the New 802.1X Connection … option. A new connection window will appear, click on the Configuration option and choose Edit Configuration … from the drop down list.

Now the Configuration window should appear, fill in the following information:

  • Description: is simply a name you wish to call the connection i.e. JCU-Eduroam.

  • Network Port: choose Airport from the list of available options.

  • Username and Password: Leave these fields blank.

  • Wireless Network: Choose eduroam from the list of available options.

  • Authentication: Tick the PEAP options and leave the other unchecked.

  • Click OK to save this configuration.

If Airport tried to automatically connect to Eduroam you should receive an 802.1X Authentication window prompting you for your credentials. Enter your JCU username@jcu.edu.au i.e. jc111111@jcu.edu.au and your JCU Password and then click OK. Your computer should now be connected to the JCU Eduroam wireless network.

OSX 10.5 and 10.6 Setup

Click the Airport icon on your menu bar.

Make sure Wi-Fi is On

If the eduroam network doesn’t automatically show up, choose Ask to Join New Networks otherwise select eduroam from the available list.

In the User Name field enter your JCU username@jcu.edu.au i.e. jc111111@jcu.edu.au

In the Password field enter your JCU Password

Leave the 802.1X field set to Automatic

Tick the Remember this network box then click OK

If prompted to Verify Certificate click Continue and enter your computer’s username and Mac password. Note: This is NOT your JCU username and password

Click OK.

OSX 10.7 Setup

Click the Airport icon on your menu bar.

Make sure Wi-Fi is On

If the eduroam network doesn’t automatically show up, choose Ask to Join New Networks otherwise select eduroam from the available list.

Leave the Mode field set to Automatic

In the User Name field enter your JCU username@jcu.edu.au i.e. jc111111@jcu.edu.au

In the Password field enter your JCU password

Tick the Remember this network box then click Join

If prompted to Verify Certificate click Continue and enter your computer’s username and Mac password. Note: This is NOT your JCU username and password

Click Update Settings.

Troubleshooting

Eduroam doesn't show up in the available network list?

First make sure that you are in a wireless supported location. Not all areas on campus have wireless support so check the map for Townsville or Cairns to see if your location is supported.

There are no networks to choose from

Click the plus button (+)

Click Show Networks,

Click eduroam,

Enter JCU username as username@jcu.edu.au and password,

For 802.1X select WPA: eduroam or automatic,

Tick Remember this Network, and then click Add

I get a message asking me to “Verify Certificate” when I try to connect to Eduroam. Should I be worried?

Don't be worried. It doesn't mean anything bad is about to happen to your computer or your personal details. Click Continue to proceed with connection. There is a system out on the internet which allows companies to pay for "signed" certificates, essentially verifying that they are indeed the company / service they claim to be. JCU does not currently subscribe to any of these paid certificates so you may encounter messages like this when accessing some of JCU's online services.