Videoconferencing and Audio Visual Services (VAVS) are responsible for the provision of equipment and support services in Common Teaching Rooms and centrally bookable Videoconferencing venues, currently some 125 venues in Townsville, Cairns and Thursday Island combined
VAVS have systems in Cairns, Townsville and on Thursday Island and also provide videoconferencing infrastructure services such as bridging for multi site conferences including connections to conferences all over the world over IP, ISDN and telephone. From 2010 VAVS are also providing electronic recordings of lectures and presentations on request.
Technical staff are available at both the Cairns and Townsville campuses to provide support. For technical assistance with VAVS equipment including projectors, touch and control panels, visualisers and DVD players, contact VAVS. For computer, software or other IT related problems, contact IT Support or enter a Service Now request/incident online.
Staff are also available to train and assist users to get the full benefit out of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.
MedTech i.e. technical staff at the JCU Townsville Medical School are responsible for the technical support in this area. Please note their network encompasses MedSchool facilities at Townsville, Cairns, Mackay and Atherton. For technical assistance, contact MedTech.
For power supply, lighting and air conditioning related problems, contact FMO.